Shipping Policy

Free Standard Shipping

At Paragon Outdoor we strive to deliver your order in a timely manner. Standard orders are processed within 5 business days, excluding weekends and holidays.

We currently offer free standard ground delivery to the contiguous United States. Small accessories are shipped via Fedex, while multiple quantities and larger structures are shipped LTL.

Paragon Outdoor is not responsible for delays incurred by shipping carriers. 

Please see the breakdown below on which method your outdoor structure will be shipped:

Gazebos
Barcelona / Kingsbury Fed Ex
Cambridge  LTL
Durham / Madrid LTL
Santa Monica LTL
Siena LTL
Pergolas
Florence & Modena  LTL
Suprema / Lugano/ Grand Tuscan LTL

Icon Louvered Pergola

LTL

Riviera Louver Lounge

LTL
Storage Solutions



Maggiore Shed

LTL

Hideaway Garbage Storage

LTL

Delivery Lead Times

All LTL orders have an estimated lead time of 7-14 days. FedEx orders can take up to 5 days depending on your location within the U.S.
Please note, these estimated delivery times are on top of the 5 processing days. 

Threshold Delivery

We want to ensure your delivery experience is as smooth and convenient as possible. For all LTL orders, we offer Threshold Delivery. This service includes delivery of large items to the first dry area on your property, such as a garage or just inside your front door. This way, you can be confident that your purchase is safe and protected from the elements.
Additionally, Threshold Delivery allows you to choose a designated appointment time and requires a signature upon delivery, ensuring your order arrives when it’s most convenient for you.

Shipping to Alaska & Hawaii

We currently do not offer free shipping to Alaska, Hawaii or Puerto Rico. Please contact customer service for shipping rates at (877)782-4482.

Shipping to Canada

All orders shipping to Canada will incur a shipping fee depending on the shopping cart value.

Custom Orders

Custom pergola orders are made to order and are processed within the provided dates found within the configurator. For California Soft Top Pergolas, structures are shipped LTL and canopies are shipped via small parcel. Structures and canopy will ship separately with the canopy delivering up to 14 days after the structure. 


Have Questions on how your order will arrive?

Here are some common FAQs:


What is LTL freight delivery?
LTL freight is used to transport larger and heavier items that cannot be shipped through standard parcel services. Your order will be transported by a freight carrier and delivered by appointment.

Will the freight carrier contact me before delivery?
Yes. Once your shipment reaches the local distribution center, the carrier will contact you to arrange a delivery appointment. A signature is required upon delivery, so please ensure you are available at the scheduled time. Please be on the lookout for phone calls from the carrier prior to delivery.

How can I track my order?
Once your order ships, you will receive a shipping confirmation with tracking information. 

Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact our Customer Service team as soon as possible at 877-782-4482 or support@paragon-outdoor.com. Address changes may not be possible once an order has been processed or shipped.

How are pre-orders shipped?
Pre-orders ship once the ordered product becomes available. Estimated shipping dates are provided where applicable and may change depending on transit schedules. We do our best to notify customers if shipping dates change. 

What should I do if my order arrives damaged or is missing parts?
Please contact our Customer Service team as soon as possible at 877-782-4482 or support@paragon-outdoor.com. Include your order number and photos of any visible damage or missing components so our team can assist you.


Shop Best Sellers

1 4